Refund and Cancellation Policy
Thank you for choosing test series and educational materials from Jugal Sir Classes ("we," "us," "our") via https://jugalsirpsycho.com (the "Site"). We are dedicated to providing premier educational training to all our students.
This policy clearly defines the terms regarding cancellations, refund eligibility, and processing timelines for purchases made on our platform.
1. General Policy
However, we understand that rare exceptional circumstances may occur. Refund requests will be considered on a strict case-by-case basis under the specific criteria outlined below.
2. Order Cancellation
Once a purchase is completed and payment is successfully processed through our payment gateway, the order cannot be cancelled as platform access is granted immediately.
3. Refund Eligibility
Refunds are not typically provided. However, requests may be evaluated under the following verified conditions:
- Technical Platform Failure: If you are unable to access your purchased test series due to a technical server error originating solely from our platform, and our technical team is unable to resolve the issue within 48–72 business hours after you report it to our support desk (jugalsir1@gmail.com). Clear screenshot evidence is required.
- Accidental Duplicate Transaction: If you accidentally pay for the exact same test series package twice due to a payment gateway timeout or double transaction. You must report this within 24 hours of the transaction.
- Incorrect Service Delivered: If the content provided is demonstrably and substantially different from what was described at the time of purchase.
4. Non-Refundable Circumstances
Refunds will NOT be issued under the following circumstances:
- Change of mind or personal decision after purchase.
- Dissatisfaction with test score performance, examination difficulty level, or individual results.
- Failure to attempt or utilize tests before the package validity period expires.
- Accidental purchase of the wrong package (please verify descriptions before payment).
- Partial consumption of services (attempting even one mock test or accessing notes).
- Client-side technical issues (poor internet connection, slow devices, outdated browsers).
- Account suspension resulting from violation of our Terms & Conditions.
- Special promotional or discounted festival packages.
5. How to Request a Refund
If your situation meets the eligibility criteria in Section 3, please submit your request to our official support team within 7 days of purchase (or within 24 hours for duplicate payments):
- Your registered student name, email address, and mobile number.
- Payment Gateway Transaction ID / Order Reference ID.
- A clear written explanation of the issue.
- Supporting evidence (e.g. screenshots, error notices).
Our review team will evaluate your case and respond within 5–7 business days.
6. Refund Processing Timeline
If an exceptional refund is approved, it will be refunded directly to the original payment method (Bank Account, UPI, or Card). It typically takes 10–15 business days for the amount to reflect in your bank account, depending on your bank's processing cycles.
7. Contact Us
For questions or assistance regarding this Refund and Cancellation Policy, please contact us: